Payment and Refund Policy
Last updated on 05 November 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all transactions conducted through the website of vibronel for enrolment in Course A, a professional hub focused on live television production. The covered services include structured training modules on studio equipment integration, dynamic camera techniques, acoustic optimisation, lighting setups and reliable production processes tailored for news programmes, interviews and live shows. It governs purchases of individual courses, bundled programmes and any associated digital resources or live workshop access. The policy does not extend to third-party services or physical goods purchased outside this platform.
Prices, Currencies, Taxes and Any Additional Charges
All listed prices are displayed in British pounds sterling. Course fees are inclusive of value added tax at the prevailing UK rate. No hidden fees apply to standard enrolments, although optional add-ons such as extended access periods or personalised feedback sessions may incur separate charges clearly shown at checkout. Currency conversion for international users is handled by the selected payment provider and may include additional bank fees outside the control of vibronel.
Accepted Payment Methods, Payment Authorisation and Payment Security
Accepted methods include major credit and debit cards, bank transfers and approved digital wallets. All payments undergo real-time authorisation through secure gateways compliant with PCI DSS standards. vibronel does not store card details. Authorisation holds may appear on statements during processing and are released upon successful completion or cancellation. Users receive immediate confirmation once payment clears.
Order, Booking or Service Confirmation and When a Contract Is Formed
A binding contract forms upon successful payment authorisation and receipt of an automated confirmation email containing course access details. Until that point, no obligation exists on either party. Bookings for live sessions are subject to availability and confirmed separately within the same email. Users must verify all details in the confirmation message and contact [email protected] promptly if discrepancies arise.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, consumers in the United Kingdom benefit from a 14-day cooling-off period starting from the date of contract formation. During this window, cancellation is permitted without penalty provided no digital content has been accessed or downloaded. Services such as live workshops that have already occurred are excluded from cancellation once the session date passes.
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available for unused digital courses within the cooling-off period or where technical faults prevent access. Exclusions apply to any portion of content already streamed or downloaded, promotional bundles where discounts were applied, and completed live sessions. Non-refundable items also include customised materials prepared specifically for the purchaser.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, send an email to [email protected] with the subject line Refund Request followed by the order number. Include full name, registered email address, course title and a brief reason. Supporting evidence such as screenshots of access issues may be requested. Requests must be submitted within the applicable time limits to be considered.
Inspection, Approval, Rejection and Notification of the Refund Decision
Each request undergoes review within five working days. vibronel assesses eligibility against the stated criteria and may reject applications lacking required information or falling outside policy terms. Decisions are communicated via email with clear explanations. Approved refunds proceed to processing while rejected cases include guidance on any appeal options.
Refund Method, Processing Time and When Funds Should Reach the Customer
Refunds return to the original payment method. Processing typically completes within seven to fourteen working days after approval, although bank processing times may extend this to thirty days for international cards. Users receive a confirmation email once the refund has been issued.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers Where Relevant
Digital course access begins immediately upon purchase, triggering loss of the standard cooling-off right if content is accessed. Subscription renewals require separate cancellation at least seven days before the next billing cycle. Promotional offers are non-refundable once redeemed and subject to their own expiry conditions.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments result in automatic enrolment suspension until resolved. Duplicate charges are investigated upon notification and refunded where verified. Chargebacks are treated as disputes and may lead to account review. Suspected fraudulent activity prompts immediate account restriction and referral to relevant authorities while preserving consumer rights under UK law.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy limits rights under the Consumer Rights Act 2015, UK GDPR or the Consumer Contracts Regulations 2013. These statutory protections remain enforceable regardless of any contractual terms. Users retain the ability to seek remedies through the courts or alternative dispute resolution schemes if internal processes prove unsatisfactory.
Contact Route, Policy Changes and Last-Updated Date
Queries regarding this policy should be directed to [email protected] or by post to The Greenhouse, MediaCityUK, Salford, Greater Manchester M50 2EQ, United Kingdom. Telephone enquiries are accepted on 0161 886 5300. vibronel reserves the right to update the policy to reflect legislative changes, with revisions effective from the date of publication on the website. Continued use after updates constitutes acceptance of the revised terms. The current version was last revised on 05 November 2026.